Text Message Terms
These terms govern Plumbing Concierge Alerts, the text message program operated by Vita Nova Construction LLC trading as Plumbing Concierge (“we”). They sit alongside our Terms of Use; how we handle your number is in section 4 of the Privacy Policy.
The whole program in six lines
Marketing texts from Plumbing Concierge, up to 6 messages per month. Message and data rates may apply. Consent is not a condition of any purchase. Reply STOP to cancel or HELP for help. Available in the US on major carriers. Questions: support@plumbingconcierge.com.
Subscribe or unsubscribe
Use this form, or reply STOP to any message you have received. Both take effect immediately, and neither needs an account.
1. What the program is
Plumbing Concierge Alerts sends marketing messages: seasonal maintenance offers, discounts on booked work, freeze and weather warnings relevant to your plumbing, and service reminders.
Separately, and regardless of whether you join, we may send transactional messages about something you actually asked for — a reply to a quote request, or a scheduling change on a job in progress. Transactional messages are not marketing and are not subject to quiet hours.
They are, however, covered by your opt-out. If you reply STOP we stop sending you everything, transactional messages included — we would rather lose the ability to text you about an appointment than keep messaging a number that has told us to stop. We will still reach you by email.
2. What the messages look like
These are representative of what we actually send. Every message identifies us and carries an opt-out, because every message must:
Plumbing Concierge: You're subscribed, up to 6 messages per month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Plumbing Concierge: Water heater tune-up season - $40 off any flush booked this month. Details: plumbingconcierge.com. Reply STOP to cancel, HELP for help.
Plumbing Concierge: Freeze warning this week. Book a pipe-protection visit before it hits: plumbingconcierge.com. Reply STOP to cancel, HELP for help.
Plumbing Concierge: Spring offer - free leak check with any booked repair. plumbingconcierge.com. Reply STOP to cancel, HELP for help.
3. How you join, and what you are agreeing to
You join by ticking the consent box on this page or on our quote form and giving us a US mobile number. The box is never pre-ticked. The wording you agree to is:
I agree to receive recurring automated marketing text messages (such as seasonal maintenance offers, promotions and service reminders) from Plumbing Concierge at the mobile number provided. Consent is not a condition of any purchase. Msg frequency varies (up to 6 messages per month). Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our SMS Terms and Privacy Policy.
Consent is not a condition of any purchase. Every quote, price and service is identical whether you join or not, and the quote form submits with the box untouched. We will never make joining a requirement for a quote, for the work, or for support.
By joining you confirm that you are at least 18, that you are the subscriber or the customary user of the number you gave us, and that you are authorised to approve the charges your carrier may apply. If the number stops being yours, tell us so we can stop messaging it — reassigned numbers are the most common way a stranger ends up receiving somebody else’s texts.
We send a confirmation message as soon as you join. If you did not expect it, reply STOP and nothing further will be sent.
4. Frequency and cost
Message frequency varies — expect up to 6 messages per month. Message and data rates may apply. Those charges come from your mobile carrier, not from us; we do not charge for the program itself.
We send marketing messages only between 8am and 8pm in your local time, worked out from your area code. That is stricter than the federal 8am–9pm window, because several states set an 8pm cutoff and one national window is the only thing we can enforce from an area code.
5. How to stop
Reply STOP, STOPALL, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, OPTOUT to any message. You will get one final confirmation and then nothing more — marketing and transactional alike. Your number goes onto a suppression list, and the subscribe form on this page will refuse to put it back: once you have opted out, a stale autofill or someone else typing your number cannot start the messages again.
You do not have to use those exact words. We honour any reasonable indication that you want the messages to stop, in any reply. You can also unsubscribe using the form above, on Your Privacy Choices, or by emailing privacy@plumbingconcierge.com.
One exception, stated plainly because it is the one that could surprise you: if you later submit a quote request and tick the consent box again, that is treated as a fresh opt-in and messages resume. It is recorded and flagged as following an earlier opt-out. If you would rather that were not possible, email us and we will block the number outright.
To rejoin later, reply START from the phone itself. The form above will not do it — re-subscribing has to come from the handset, because that is the only signal proving the person holding the phone is the one asking.
6. How to get help
Reply HELP or INFO to any message for our contact details, or email support@plumbingconcierge.com. Support for this program is by email — we answer Mon–Fri, 8am–6pm CT.
7. Carriers and delivery
The program is available in the United States on the major carriers, including AT&T, Verizon Wireless, T-Mobile, Metro by T-Mobile, Boost Mobile, Cricket Wireless, U.S. Cellular and their affiliates. Carrier support can change without notice.
Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message arrives, or arrives on time — delivery depends on your carrier, your handset and your coverage. Do not rely on a text as the only way you will hear something important from us.
8. Your number and your privacy
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who provide support services — such as our messaging provider, which needs the number in order to deliver the message — is permitted, and they may not use it for anything else. Text messaging originator opt-in data and consent will not be shared with any third parties.
We keep a record of your opt-in — the number, the exact consent wording shown, the time, the page, and a salted one-way hash of your IP address — for as long as you are subscribed and for four years afterwards. It exists to prove you consented, not to market to you. Full detail is in section 4 of the Privacy Policy.
9. Changes to these terms
We may update these terms. If a change materially affects the program — its frequency, its content, or how your number is handled — we will tell you before it takes effect and, where the law requires it, ask you to opt in again rather than assume your old consent covers it.
10. Liability
The program is provided on an “as is” basis. To the extent the law allows, we are not liable for messages that are delayed, undelivered, or delivered to a number that is no longer yours after you have failed to tell us. Nothing here limits liability that cannot lawfully be limited.
11. Who to contact
Vita Nova Construction LLC, trading as Plumbing Concierge
8109 Belmont Ct, North Richland Hills, TX 76182
support@plumbingconcierge.com
Mon–Fri, 8am–6pm CT